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oneworld Enhances Contract Process with DocuSign

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oneworld is now allowing its corporate customers to complete contracts electronically. Previously, sales agreements between oneworld and multinational corporate clients were drawn up following traditional industry procedures - on paper and requiring signatures in pen and ink by representatives of the customer and all the alliance member airlines participating in the deal.

That meant printing multiple copies of documents and sending them by courier from one head office to another, from continent to continent. As a result, it could take weeks for a single contract to be signed by all participants with postal costs each time totaling up to US$1,000.

Now, the alliance has reached an agreement with market-leading electronic signature company DocuSign that enables the entire process to be handled securely via internet links.

 "This new system will enable us to work a great deal faster and more efficiently, for the benefit of our customers, our businesses and the planet, as we will no longer need to print all that paper and then courier it around the world," said oneworld Manager Global Sales, Eileen Yeager. "It is a completely secure procedure that meets all legal requirements and enables us to provide an even better service to our clients - another breakthrough benefit from the world's leading quality alliance that we know our customers will really value."

The alliance's first contract completed using this new system is with international mining group Rio Tinto, a global company with a significant worldwide travel spend. This contract required authorizing signatures from the multinational's procurement head office in Brisbane (Australia), its travel buying unit in Paris (France) and from sales executives from the oneworld member airlines in North and South America, Europe, the Middle East, Asia and Australia.

Scott Singer, Rio Tinto's Global Head of Procurement, said, "Being able to complete our contract with oneworld electronically has made this whole process so much more efficient. We manage more than 50,000 Rio Tinto suppliers worldwide and we greatly value innovative solutions such as this that help us to streamline processes and improve our effectiveness."

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