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Delta Air Lines has started renaming more than 50 airport
lounges worldwide as part of the merger with Northwest.
The new moniker, Delta Sky Club, will replace
the current Delta Crown Room Club and Northwest Airlines
WorldClubs names. New Delta Sky Club signage will begin appearing
in airports in early April and is expected to be completed by the
end of 2009.
“Creating the largest global lounge network
under the Delta Sky Club brand is the first in a series of lounge
changes designed to provide our customers with one consistent,
world-class lounge experience,” said Ranjan Goswami, Delta’s
director of Customer Experience.
Throughout 2009, the lounges will continue to
offer existing amenities, including complimentary beverages and
snacks, personalized flight assistance, satellite TV, Wi-Fi access
and other connectivity options.
By early 2010, Delta plans to harmonize all
Delta Sky Club offerings to provide customers with one consistent
service and product experience, adopting customer favorites from
both lounge programs.
Crown Room Club and WorldClubs members may
continue to use their current credentials and One-Day passes until
the end of 2009, when the conversion of all Delta Sky Club
locations will be complete.
The introduction of Delta Sky Club is part of
the airline’s integration of Delta and Northwest operations
worldwide following last year’s merger.
Other upcoming merger milestones include
outfitting all pre-merger Northwest flight attendants, airport
customer service agents and Delta Sky Club employees in Delta
uniforms designed by Richard Tyler, as well introducing a
consistent on-board experience, including food choices and
in-flight entertainment, on Delta and Northwest flights.
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