Abacus has launched three new ‘orchestrated web
services’ on Abacus WebConnect that help travel agencies achieve faster
customer response time and improved cost efficiencies on their websites.
An orchestrated web service combines multiple transactions intelligently into a single web service call,
which reduces the development effort and improves response time.
The three new orchestrated web services are: PNR Builder which
combines the creation of passenger data and itinerary booking;
Enhanced Air Book Service which consolidates itinerary booking
and pricing transactions; and the Enhanced Air Book with Tax
Service which includes return air tax information in the same
The new orchestrated web services improve online customers’ experience with faster response times as a single
orchestrated service call can be up to 25 times faster than
executing all the individual service calls. These new services
also deliver more complete information to travellers in a
shorter space of time.
Abacus WebConnect is an innovative
technology that enables travel agents to connect their websites
to Abacus’ content and functionalities across all products.
Abacus International, Mr. Brett Henry, Vice President, Marketing
said, “It has become extremely important for our agencies to optimise every channel they are using to create greater value
whether it is in terms of service delivery or cost efficiencies.”
“We are pressing on to further boost our agencies’ online
businesses during these tight market conditions as we recognise
a real need from our agencies to deliver a differentiated online
Agencies can enjoy the benefits of these
new orchestrated web services at no additional charges.
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