Shangri-La Really Does Listen; Free Internet Access for Guests

Shangri-La Hotels and Resorts is proving it listens to its customers by becoming one of the few international hotel groups to offer free WiFi and wired internet to every guest as part of a group-wide initiative launched January 2009 at all 60 of its Shangri-La and Traders hotels and resorts.

In response to the current economic downturn and its impact on business travel budgets, all Shangri-La guests will now enjoy unlimited high-speed internet access in all areas of every one of the group’s hotels, including guestrooms, public areas, restaurants, lounges and function areas.

“Getting connected while on the road is the number one priority of our business travellers and many of our valued customers view Internet access as absolutely crucial. Offering free Internet is further evidence of our commitment to Shangri-La’s service to our customers during these uncertain times. No longer considered a luxury, guests are demanding high-speed Internet access as an essential room requirement and as something that should be included as a standard service by an international hotel group,” said Madhu Rao, managing director and chief executive officer.

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