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Thai Airways signs MoU to Assess Amadeus Altéa CMS

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Thai Airways International and Amadeus have signed a Memorandum Of Understanding for the airline to assess the first phase of rolling out the Amadeus Altéa Customer Management System.

Although Thai Airways has used the Amadeus Reservations System for the past 19 years, the MoU lays out plans for the carrier to begin a thorough evaluation of the implementation of the Amadeus Altéa Ticketing, Inventory and Departure Control modules. These will replace THAI’s long-standing ROYAL in-house system.

Altéa will help THAI to significantly reduce the ongoing costs associated with IT development and maintenance and automate processes that previously have been carried out manually – such as departure gate programming and seat planning.

In the event that THAI’s evaluation of Amadeus Altéa is positive, the airline intends to join the Star Alliance Common IT Platform (CITP). This will allow THAI to be on the same data platform with other Star Alliance member airlines, thereby offering customers a higher and more consistent level of service across the network.

Fifteen Star Alliance member carriers, including Lufthansa and Singapore Airlines, have so far chosen to adopt the full Amadeus Altéa CMS solution, together with 50 other airlines around the world.

 Thai Airways flies to 72 destinations in 35 countries around the world. It has more than 27,000 employees and a total of 90 aircraft in its fleet.

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