Thai Airways International and Amadeus have
signed a Memorandum Of Understanding for the airline to assess the
first phase of rolling out the Amadeus Altéa Customer Management
Although Thai Airways has used the Amadeus
Reservations System for the past 19 years, the MoU lays out plans
for the carrier to begin a thorough evaluation of the
implementation of the Amadeus Altéa Ticketing, Inventory and
Departure Control modules. These will replace THAI’s
long-standing ROYAL in-house system.
Altéa will help THAI
to significantly reduce the ongoing costs associated with IT
development and maintenance and automate processes that previously
have been carried out manually – such as departure gate
programming and seat planning.
In the event that THAI’s
evaluation of Amadeus Altéa is positive, the airline intends to
join the Star Alliance Common IT Platform (CITP). This will allow
THAI to be on the same data platform with other Star Alliance
member airlines, thereby offering customers a higher and more
consistent level of service across the network.
Fifteen Star Alliance member carriers,
including Lufthansa and Singapore Airlines, have so far chosen to adopt
the full Amadeus Altéa CMS solution, together with 50 other
airlines around the world.
Thai Airways flies to 72 destinations in 35
countries around the world. It has more than 27,000 employees
and a total of 90 aircraft in its fleet.
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