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Marriott’s newly added Hotel Excellence!
training program modules are now available in eight languages
other than English, namely French, German, Spanish, Italian,
Portuguese, Chinese, Japanese, and Turkish.
Julius Robinson, vice president of
global sales intermediaries for Marriott International said, “We understand the importance of creating global programs,
and we believe that this new enhancement will help better meet the
needs of our travel agent partners around the world.”
Marriott’s Hotel Excellence! Program is Marriott’s training
program for travel agent professionals, and is celebrating its
10th anniversary this year.
While the core program
already includes multiple languages; earlier this year, the
program added four online, interactive modules. The modules provide agents
with a fresh perspective on the current state of the travel
business, as well as the appropriate tools to help them sell
travel in the following categories:
Demographic Niche
Markets – family, upscale, physically challenged, and generational
travel
Psychographic Niche Markets – romantic,
eco-adventure, cultural, active, and spa-related travel
Marriott’s International Presence – including travel to emerging
markets including the Middle East and Asia
Marriott’s
International Spas & Resorts – tailored leisure travel to the
Caribbean, Hawaii, Mexico and Costa Rica
Travel agents must
complete the core Hotel Excellence! training before taking the new
modules.
Upon successful completion, an additional Fam-Tastic
certificate will be awarded for each set of new modules.
The Travel Institute has recognized
the new Hotel Excellence! modules with Continuing Education Units
(CEUs) toward maintaining a Certified Travel Associate (CTA) or
Certified Travel Counselor (CTC) designation.
Completion of both
Niche modules will earn eligible agents three CEU’s and
completion of both International modules will earn eligible agents
two CEU’s.
Since the program’s inception,
Marriott has so far certified over 156,000
graduates in 54 countries as Hotel Sales Specialists.
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