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US$20 million Upgrade of Passenger Services at Tanzania Airports

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Tanzania Airports Authority (TAA) is progressing on a major overhaul with arrival of self-service check-in, baggage reconciliation, sophisticated flight information displays and other major improvements to services for the passengers who use the country’s three major airports. Aviation IT specialist, SITA, is leading this $20 million, multi-airport systems integration project which will bring many world-class services to Tanzania for the first time.

In this seven-year deal, SITA will provide systems for Terminals 1 and 2 at Julius Nyerere International Airport and at Mwanza and Arusha airports. These include Tanzania’s first common use self-service kiosks (CUSS) which will allow passengers to check-in with any airline from any kiosk.

Another significant development will be the introduction of SITA’s Baggage Reconciliation System. Passenger-bag reconciliation ensures that the right bag gets on the right plane and is assigned to the right passenger. Mishandled baggage is a global problem, costing the industry US$2.9 billion each year, but Tanzania will now be one of the few African countries to use SITA’s technology which has been proven to reduce mishandled baggage rates by on average 5-15%.

Prosper Tesha, Director General, TAA, said, “This is a significant investment by TAA into the country’s infrastructure and supports the vital travel and tourism sector which contributes 9% to Tanzania’s Gross Domestic Product each year.

“By choosing one supplier, SITA, that has extensive global experience and can provide the integration of all the latest airport technologies, we are able to implement all these improvements in a co-ordinated and cost-efficient manner. The significant upgrades allow us to maximise the airports’ capacity in a cost-effective way and to improve the passenger experience.”

Khodr Akhil, SITA, Regional Vice President, Africa, added, “This is a great step forward for Tanzania’s airports. Along with SITA’s CUSS check-in kiosks and baggage reconciliation services, passengers will enjoy improved flight information displays. Behind the scenes there will also be major improvements which will result in a smoother passenger experience. TAA has selected SITA’s airport operations database and events information management system, both of which will enable faster and more informed management decisions.”

TAA is also upgrading the baggage handling equipment and airport communications network at Julius Nyerere International Airport Terminal 2. At Arusha and Mwanza Airports, SITA’s Common Use Terminal Equipment (CUTE) and local Departure Control System will provide more speedy passenger check-in.

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