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MakeMyTrip.com extends Partnership with Amadeus

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New Delhi-based MakeMyTrip.com has extended its relationship with Amadeus. The online travel agency has been operating its international bookings engine on Amadeus’ platform since 2007 and has now decided to move its domestic airline booking engine onto the Amadeus platform as well. The resulting synergies in domestic and international operations should lead to the lowering of operational costs for the travel portal.

The website will operate using Amadeus Web Services 2.0 - a second-generation, state-of-the-art global technology platform that provides full access to Amadeus’ content. Amadeus Master Pricer, a cutting-edge low fare search tool, will help customers to easily find options that suit their travel needs and budget. In addition, Amadeus provides a dedicated 24x7 service team in India which is backed up regionally by an Asia Pacific support structure, thereby ensuring faster turnaround and seamless support to the end consumer.

"We are pleased to announce that all the online travel bookings on MakeMyTrip.com will henceforth be processed by Amadeus. We expect this to greatly benefit our customers as domestic travellers can access a greater number of travel options than before due to the comprehensive content on Amadeus,” said Keyur Joshi, Co-Founder and COO of MakeMyTrip. “We have had a fruitful international partnership with Amadeus who is the market leader in India helping us to continuously stay ahead of the competition. The move to bring our domestic engine onto the same platform will enable us to focus on marketing our products and serving our customers more effectively, and ensure that our operating costs are kept low.”

Ankur Bhatia, Managing Director, Amadeus India, said, “In India, almost 4.5 million bookings, or 11% of all air bookings, were made using an online portal in the past year. This represents a 56% increase from the previous year. Amadeus has the expertise and technology to support this exponentially growing market, and MakeMyTrip.com’s choice is a testament to our success.”

David Brett, President of Amadeus Asia Pacific, added, “Despite the downturn afflicting the entire travel industry, online bookings in Asia Pacific have increased by 17% and currently represent 5% of the total number of air bookings in this region. This presents a strong opportunity for leading online portals such as MakeMyTrip.com to grow their market share.” 

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