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Amadeus is working closely with Sunflower Travel
in Hong Kong to integrate the Agency Manager solution into their
business by the end of 2009.
The Agency
Manager is a mid and back office solution that helps travel
agencies automate invoicing and reporting, manages service fee and
margin, maintains profiles for customers, suppliers, products and
their agency network, and facilitates important reconciliatory
accounting activities.
It is a highly customisable solution that
supports multiple-GDS connections and is open to third party
accounting systems.
With seamless dataflow between the front, mid
and back office, Agency Manager allows travel agents to avoid
duplicate data entries and reduce errors, thus enabling improved
productivity, service and data quality.
The solution is also
compliant with multiple markets, allowing travel agencies to
seamlessly coordinate the management of their offices in various
countries – for example Griffin Marine Travel, a leading travel
specialist for offshore industries, uses the Agency Manager in its
offices across Australia, Hong Kong, India, Philippines, Singapore
and the UK.
Sunflower Travel, a leading travel
agency in Hong Kong, has been working with Amadeus since 2004,
having already adopted the Amadeus Selling Platform and Amadeus
e-Travel Management solution. With the integration of Agency
Manager in 2009, Sunflower Travel will manage its full operations
from front to back office on Amadeus technology, in all branches
across Hong Kong and Macau.
Mr. Anthony Chan, Assistant
General Manager, Business Development, Sunflower Travel, said,
“Despite the current economic downturn, Sunflower Travel Service
continues to invest in technology. This is because we see that
strengthening IT systems is a core strategy to increase our
competitive edge and ensure our business longevity. We have chosen
to partner closely with Amadeus because they understand our needs
and offer us a scalable, future-proof IT platform that enables us
to increase efficiency, maximise revenues and build customer
loyalty through improved customer service. This is vital to our
business, in addition to helping us prepare for the future
economic recovery.”
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Sunflower Travel,
Hong Kong
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