Kuwait Airways to Implement Mercator’s Jupiter Package

Mercator, the Dubai-based business technology provider recently introduced Jupiter, its new passenger services package, into the marketplace.

The new solution includes a consolidated suite of applications closely integrated with Mercator’s airline reservation and airport control systems, MARS (Mercator Airline Reservation System) and MACS (Mercator Airport Control System).

Jupiter is an integrated product covering reservations, internet bookings, departure control, customer relationship management, revenue integrity, financial services and even staff travel systems. All of these services can be purchased on a ‘per passenger boarded’ fee basis. In addition, Mercator can enable GDS by-pass facilities.

Patrick Naef, Mercator's President, said, “In today’s marketplace where airlines, like all businesses, need to keep costs down, we believe Jupiter is essential to our customers’ long-term strategy. We are delighted to be able to support customers including Emirates and more recently, Kuwait Airways, by providing them with the facility to select exactly what they need to manage their costs and ensure they are directly related to revenue. Our research in the marketplace confirms that companies require stable and secure suppliers offering a wide range of functionality at affordable prices. We believe our offer matches this demand.”

The flag carrier of Kuwait, which currently has a fleet of 17 aircraft, has not only signed an extension to its current hosting services agreement for MARS and MACS but it has also committed to adopt the entire Jupiter proposition.

For a single fee per passenger boarded, Kuwait Airways will continue with reservations and departure control but it will also adopt Mercator's Customer Relationship Management (CRIS), Internet Booking Engine, Revenue Integrity and Easy MARS for seat reservations.

Hamad Abdullatif Al-Falah, Chairman and Managing Director, Kuwait Airways, said, “Our partnership with Mercator has contributed in significant cost reduction notably through the implementation of e-ticketing, giving an increase in revenues and better customer service. We believe this investment will vastly benefit our airline as we continue to aim to reach more than 46 countries around the globe. Our management team will be armed with incisive information, facilitating informed tactical and strategic decisions, enhancing bottom line in a highly productive environment.”

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