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Air
France recently implemented Amadeus Ticket Changer (ATC) Shopper’s new ticket rebooking
technology across its 80 websites to allow online rebooking of tickets sold through all direct channels.
ATC Shopper provides
flexibility for online rebooking and can process any ticket issued via Air France’s online and offline sales
offices. Simple revalidation is also possible for tickets sold through travel agencies connected to the Amadeus System. Available in multiple
presentation formats such as XML or xHTML and in 25 languages, it can also be integrated at any stage within the booking flow, leveraging
Amadeus’ e-Commerce booking, servicing and merchandising engines.
Easy integration offers the airline up-sell opportunities and the ability to drive increased revenues during the rebooking process. Air France
customers benefit from a unique choice of 200 ticket change options, an innovative calendar display, complete fare transparency including a
breakdown of fees and charges, as well as access to all relevant travel information such as meal preferences, seating, fare class and transit
details.
Stéphane Ormand, e-Development Director, Air France
said, “We are pleased to offer a uniquely high level of flexibility to our customers when
they choose to change their tickets. With Amadeus technology, we can provide automated rebooking on even the most complex itineraries and
have rolled-out functionality in 13 languages across 80 websites. The adoption of the solution will also generate an increase in website visits by
improving the attractiveness of our post-sale functionality which will improve our bottom line.”
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