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Citibank
China is now offering an expanded array of services designed to meet the banking needs of visitors to the Olympics, both from China
and beyond.
Anand Selva, Executive Vice President of Citibank (China) Co., Ltd.
said, “As the most global international bank operating in China, Citibank
understands the particular needs of both business travelers and tourists when it comes to remote financial services. We hope that the services
being launched will help fulfill the financial needs of our valued customers coming to the Olympics from around China and all over the
world.”
Key elements of the expanded offering include:
• As part of Citibank’s Citigold offering, international Citigold clients can use any Citigold center in China free-of-charge during their stay,
including the lounge, meeting rooms, and telecommunication devices such as telephone, fax and internet. Simply by dialing the toll-free
international hotline 800-2484-2633, overseas Citigold clients can directly reach Citibank’s 24-hour toll-free hotline in their home countries and
handle account operations, ensuring they can manage their wealth with ease while abroad.
In addition, Citigold clients can enjoy preferential
exchange rates and emergency cash withdrawal services. In case of any emergencies such as
losing a wallet, after identity verification, Citigold clients can withdraw up to
US$ 10,000 or equivalent amount in local currency from their accounts in the home country at Citibank’s Citigold
center in China, for emergency use.
• From
now until September 20th, 2008, foreign exchange services including US$,
JPY, HK$ and EUR will become available to non-Citibank clients, with the maximum exchange limit raised to
US$ 5,000 or equivalent. In addition, the cap for exchange of traveler’s cheques (including
American Express and Citibank) will be increased to US$ 5,000 or equivalent.
• From August 1st to September 20th, all branches and sub-branches will open dedicated windows for Olympic visitors. In consideration of the
number of tourists to the host cities, Citibank will also extend its business hours and provide counter services on Saturday’s in selected outlets.
• As one of the international banks with the highest number of ATMs in China, Citibank operates 38 ATMs in Beijing. These ATMs support 14
languages for the convenience of international visitors and tourists. Citi China will monitor these ATM's to ensure that they have sufficient cash
and function normally 24x7.
• Customers and visitors can call the Citibank service hotline 24x7 in China 800-830-1880 for inquiries regarding their financial services
requirements and/or access our Citibank online website to get
more details related to the Olympics services, branch
and ATM locations and other details.
• Finally, Citibank has put teams in place across cities with foreign language capabilities, including Spanish, French, Japanese, Korean, and
Cantonese to support various language requests. All branch customer service staff speak English.
“Citi has been in China for over a century and today as a locally incorporated bank in China, we strive to be the most customer-focused bank in
China. We hope that the service offerings we have put in place in advance of the Olympics will make a small contribution to ensuring guests from
home and abroad have a wonderful experience throughout this historic event,” Mr. Selva
added.
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