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SriLankan Airlines’ passengers no longer need to queue up to check-in at Singapore’s Changi International Airport, with the launch of the
airline’s Online Check-In facility.
Passengers from Singapore
can now even choose their own seat on the aircraft, through the
easy-to-use system, which considerably reduces the time spent at the check-in area.
“Singapore is an important market for us and
online check-in is a major initiative that is part of our ongoing plans to improve the services
for everyone travelling on SriLankan Airlines” said Mohan Meegolle, SriLankan’s Manager Singapore.
SriLankan introduced
online check-in at Colombo’s Bandaranaike International Airport last December and will be
gradually introducing the service worldwide at
the airline’s other points of departure for flights into Colombo and other destinations.
Online
check-in opens 24 hours before a flight and continues up to 2 hours before a flight. One could even check-in groups of passengers,
if the required information and reference numbers are available.
A passenger simply needs to visit SriLankan’s website
and click on “Online Check-In”. The next step is to merely key in
four simple entries - name, airport, flight number and booking reference number.
The system will automatically assign a seat, which the passenger can change through a user-friendly chart that shows the aircraft’s seating
plan, identifying reserved seats in a different colour.
The Boarding Pass is then displayed on screen, with all the necessary details. Passengers may take a printout of their boarding pass if they
wish, although it is not required since he or she can produce the e-ticket at the airport and receive a printout of the Boarding Pass from
SriLankan staff.
Passengers proceed direct to the Baggage Drop Counter, where their bags will be weighed. Any Excess Baggage matters will be handled at
that time.
At present, passengers who require special care such as infants and wheelchair-bound passengers will continue to be handled by
SriLankan ground staff, and not through the online system.
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