Philippine Airlines enhances Reservations Service

Philippine Airlines (PAL) has enhanced its 24-hour Reservations service by allowing phone-in customers to receive electronic tickets (e-tickets) by email or fax in as fast as 10 minutes.

The special service is now available nationwide through the new PAL Fulfillment Centers in Manila (through tel. 855-8888) and Cebu (tel. 3400-191), that extends the usual flight booking and ticket payment service (through a valid credit card) to issuance of e-tickets.

Previously, customers had to wait in line at the ticket office to get the e-ticket after calling PAL Reservations for flight booking.

Ms. Ma. Magdalena Dominado, assistant vice president of PAL Reservations based in Manila, said, “We call it Fulfillment Center because we are now able to complete the transaction through the issuance of e-tickets even by phone.”

Jose Elias P. de Guzman, manager of the Manila Fulfillment Center, added, “We are able to book and issue domestic and international tickets, including rebookings, buy-up and reissuance of tickets at the Fulfillment Center, a task previously done at the ticket office.” 

While the Manila Fulfillment Center is open 24 hours a day, the Cebu extension office is up only from 6 am to 8 pm.

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