Singapore Airlines powers Passenger Systems with Amadeus’ Altéa Customer Management Solution

Singapore Airlines is to revolutionize its management of passenger services with a next generation customer management platform, the Amadeus Altéa Customer Management Solution (CMS).

With this agreement, Singapore Airlines will replace its existing passenger service systems with Amadeus' suite of solutions, to help drive all sales and reservations, as well as manage its global inventory and departure control operations.

Singapore Airlines Executive Vice President Marketing and the Regions, Huang Cheng Eng, said, “Singapore Airlines prides itself on its single-minded focus on commitment to its customers. We believe that the Altéa CMS, with its proven and scaleable infrastructure, will help us to maintain and enhance our position as an industry leader in customer service, well into the foreseeable future.”

Amadeus Altéa CMS is today the platform of choice for 63 airlines, including members of the three global airline alliances, Star, oneworld and Skyteam. In addition, the reservation module of Amadeus Altéa CMS is used by 150 airlines as their in-house sales platform.

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