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Continental Airlines
has implemented eTicket capabilities with Dragonair, Continental's 100th eTicket
partner.
“While completing our 100th eTicket partnership is an important milestone, Continental is
more focused on completing eTicket development with all of our interline partners,” said Mark
Erwin, senior vice president, Corporate Development. “With just over a dozen carriers remaining,
Continental is committed to refining the customer’s experience with truly convenient, paperless
travel on all itineraries.”
Interline eTickets permit customers to fly and check baggage on Continental and other
carriers on a single paperless eTicket itinerary.
Today,
airline passengers are already taking advantage of convenient eTickets, which
reduce loss, theft and paperwork hassles for both the customer and the airline. Currently, over 99%
of Continental’s customers systemwide travel on eTickets. eTickets are valid at
all of the more than 280 airports served by Continental around the world.
In addition to completing interline eTicket functionality with all of its alliance partners,
Continental is developing other paperless solutions, including the expansion of the unique
electronic Customer Service Voucher program, which provides customers with
electronic vouchers for hotels, meals and ground transportation when certain irregular flight
operations occur. Continental is one of the first airlines in the world to streamline the amenity voucher
process, providing a hassle-free benefit to customers while providing real time payment to
the vendor.
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