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Cathay Pacific
has signed a ten-year contract which will see the carrier and its subsidiary, Dragonair, adopt
Amadeus' complete Altéa Customer Management Solution (CMS) to manage their passenger service chain, including reservations, inventory and departure control systems.
Edward Nicol, Director Information Management at Cathay Pacific Airways,
said, "This agreement reflects our ongoing commitment to invest in new technology to support our growth plans and
commercial objectives. We have chosen Altéa CMS, after a detailed selection process, because it is
the best fit with the airline's business requirement to serve our customers better and to improve our
operational efficiency and productivity."
The airline, which already uses
Amadeus' internet booking engine to power its commercial website,
has identified IT as a core component of its strategy as it seeks to expand operations and continue to grow in some of the
world's fastest
growing aviation markets like China, as well as the US and Europe.
David Brett, President for Amadeus Asia Pacific
said, "The number of people travelling within Asia Pacific has steadily increased, as has
travel to and from the region. Asia's airlines are increasingly looking to technology to better manage this growth in demand, improve
efficiency, and ensure that their customers enjoy a positive travel experience. Amadeus, as a technology partner to the travel industry, is
committed to supporting the industry during this time of growth, providing solutions to address the challenges that airlines are
facing."
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