Hong Kong Disneyland Speaks with Travel Industry Leaders

Following the many ticketing problems that clients of Hong Kong Disneyland experienced during Chinese New Year, the company has been meeting and communicating with travel industry leaders, wholesalers and retail agents to map out future plans which may include adding additional date-specific ticket days to the calendar.

In letters to wholesalers and travel agents, Hong Kong Disneyland Executive Vice President and Managing Director Bill Ernest wrote, “For the convenience of the travel trade, if your clients are unable to reuse their tickets within the six-month window and you choose not to resell these tickets, we will be happy to discuss with you a refund of the tickets directly to you.” 

For people who were unable to use their Hong Kong Disneyland tickets on February 1 or 2 and cannot return to the park during the six-month validity period and would like a refund, they should return their tickets to the location where they were purchased.

Over the course of last week, Hong Kong Disneyland executives met with their Travel Industry Advisory Board, leaders of the Travel Industry Council, inbound operators and individual wholesalers in Hong Kong and Mainland China.

“We’ve always had a close working relationship with the trade in Hong Kong, Mainland China and Asia. They’ve helped us by offering valuable input and insights in the Disney ticketing process and doing business in Asia. We are committed to continuing this important relationship moving forward,” said Roy Tan Hardy, Senior Vice President of Marketing, Hong Kong Disneyland.

“We are very happy Hong Kong Disneyland is meeting with the various travel trade groups and seeking our counsel. We support the six-month flexible ticket option because it was developed in response to feedback from wholesalers, retailers and guests. And we know Hong Kong Disneyland is looking at options to be better able to meet high guest demand,” said Joseph Tung, Executive Director, Travel Industry Council of Hong Kong.

In response to the overwhelming during the Chinese New Year holidays, Hong Kong Disneyland is exploring the option of adding more Special Days, which require date-specific tickets, for expected high-demand periods, such as the upcoming Golden Week in May.

“We look forward to working with Hong Kong Disneyland and know that new procedures will be put in place to ensure an enjoyable experience at the park for all guests,” said Charles Ng, Managing Director, Sincere Travel in Hong Kong.

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