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Star Alliance,
has chosen Zero Octa as preferred vendor for revenue recovery and protection services. Headquartered in the United Kingdom, Zero Octa is a global
organisation, providing financial outsourcing services, for airline clients on every continent and has specialised in correcting ticketing errors which result in lost
revenue for airlines.
"Zero Octa demonstrated a high degree of industry experience, flexibility and innovation during the selection process", stated Horst Findeisen, VP Commercial Star
Alliance. "Moreover, this framework agreement will allow our member carriers to achieve higher levels of revenue recovery, while at the same time lower their costs".
In the current competitive aviation environment, revenue recovery and protection is increasingly gaining in importance for the airlines. Even though pricing and ticketing
is today largely an automated process, a certain number of tickets are still issued incorrectly. Ticketing errors include issuing with the wrong fare, using an incorrect fare
basis or in a class that does not match the fare paid. In these cases it is standard practice for airlines to recover the lost revenue from the travel agent. Industry-wide, it is
estimated that airlines can lose between three and four percent of their potential revenue from these kinds of errors. In order to minimise these losses, the Star Alliance
member carriers have in the past made use of various systems and providers to recover the lost revenue. Now they
will have the opportunity to use a common service with a proven track record to maximise recovery.
Several Star Alliance member carriers have already been using Zero Octa and with this new framework agreement in place, both the scope of service and geographical
coverage will be expanded. Ten member carriers - Air Canada, Air New Zealand, Asiana Airlines, bmi, LOT Polish Airlines, Singapore Airlines, Spanair, United, US Airways
and VARIG - will be using Zero Octa.
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