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Pegasus
Solutions has introduced a new electronic confirmation service for travel agents booking Utell by Pegasus member hotels. The eConfirmation service integrates
new technology that is linked to the central reservation system used by the 4,000 Utell by Pegasus member hotels worldwide.
eConfirmations are concise electronic documents summarizing reservations made for all Utell by Pegasus member hotels. Confirmations can be accessed immediately
on www.UtellAgent.com, sent automatically upon request by the Pegasus Solutions reservation agent making the booking, or delivered to registered email addresses
within two hours of making or modifying a booking.
The new eConfirmation service also incorporates a guest reservation slip, a succinct booking summary designed for the travel agent to pass on to clients. Stamped with
the travel agency’s logo, the guest slip includes hotel details, booking terms and conditions, booking details (arrival/departure date, room and rate, confirmation number,
etc.) and travel agent contact information.
By accessing the www.UtellAgent.com Web site, travel agents have more control over reservation information. If agents need to verify that a booking has been
cancelled, or if they want a confirmation to be sent or resent to a specific fax/email address, they do not have to telephone the reservations office and limit such requests
to business hours. The linking of eConfirmations and www.UtellAgent.com offer other timesaving features for travel agents, including:
* instant online confirmations (or batched confirmations every two hours) that preclude the need for agents to revisit each booking the next day for follow-up
confirmations;
* concise guest reservation slips that are delivered to clients at the push of a button; agents no longer need to spend time typing separate guest confirmations, and
automated delivery of the slips demonstrate enhanced travel agency service;
* elimination of the time-consuming written confirmation for agencies making Paytell bookings; and
* a significant reduction in the time allocated to obtain accounting documentation for Paytell bookings.
Instant eConfirmations are particularly useful for global distribution service (GDS) bookings that are made outside Pegasus reservation office hours, as well as for
last-minute bookings where confirmations are delivered in a more timely manner to fit client travel plans. Agents making bookings at any of Pegasus’ nine global call
centers have access to eConfirmations.
Travel agents can access eConfirmations on www.UtellAgent.com. After entering their IATA or TIDS number to gain access to the site, agents can select “Reservations”
in the menu, and “Retrieve booking” from the drop-down menu. After entering the booking confirmation number, travel agents have the option to print the confirmation
and guest reservation slip or to send it as an email.
To register for automated delivery of eConfirmations, travel agents can log
on and select “eConfirmation registration” from the drop-down menu under “Reservations.”
“The introduction of eConfirmations marks yet another instance where Pegasus is responding to the needs of travel agents on behalf of our Utell by Pegasus member
hotels,” said Peter Fitzgerald, vice president of sales for Pegasus Solutions. “Pegasus is committed to the implementation of services that make it easier for agents to
combine essential data and efficiently use it for both client and internal use.”
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