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1. Delivering Group to Promote HiJiffy Chatbots to Hotels
HiJiffy, a specialist in AI-powered chatbots, has appointed the Delivering Group to promote its business in the Asia Pacific region, Greater China and North America.
2. Chatbots and Artificial Intelligence Anticipating Real-Time Travel Needs
Artificial Intelligence (AI) technology and chatbots are leading the charge in the way that travellers manage their travel experience and represent the next wave in customised and intuitive travel management. Designed to simplify life for corporate travellers, these technologies are beginning to assist like a skilled consultant that delivers timely and invaluable assistance.
3. The Evolution of Airline Chatbots - Interview with Jonathan Newman, CCO of ( caravelo (
Exclusive interview with Jonathan Newman, CCO of ( caravelo (. In this interview, filmed at the IATA Airline Industry Retailing Symposium 2019 in Bangkok, Thailand, Steven Howard of TravelNewsAsia.com asks Jonathan to tell us more about his company, the AIRS2019 event, IATA's accelerator programme, their new office in Kuala Lumpur, and much more.
4. Lufthansa, Swiss and Austrian Airlines Customer Service Now Available on Messenger
Lufthansa, SWISS and Austrian Airlines customer service is now available via Messenger App. The Chatbots - Elisa (Lufthansa), Nelly (SWISS) and Maria (Austrian Airlines), based on the names of the first female flight attendants of each of the three airlines - are available to customers around the clock, every day.
5. China’s Airlines and Airports Investing in Chatbots, Biometrics and Blockchain
Airlines and airports in China are embracing artificial intelligence and automation to provide the self-service experience that many passengers are demanding. According to the SITA 2019 China IT Insights report, China’s airlines and airports are using these technologies to expand mobile services and automating the journey with self-service every step of the way.
6. Sabre Reveals Consumer Trends to Shape Guest Expectations in 2019 and Beyond
Sabre today released a study in partnership with TrendWatching which reveals the top consumer trends that could shape the hospitality industry in 2019 and beyond. While time-pressed travellers may wish to avoid other people during their stay, others will welcome companionship – even in virtual form. Travelers deeply accustomed to digital assistants, chatbots and more will look to t
7. Patee Sarasin Unveils “Really Really Cool” Concept in Bangkok
Former Nok Air CEO, Mr. Patee Sarasin, is in the process of launching a new travel company that he says will embrace new technology such as chatbots so that travellers can seek unique experiences rather than simply searching for destinations to travel to.
8. Sabre Develops AI-Powered Chatbot; Begins Testing with Two Travel Agents
Sabre has developed an AI-powered chatbot that leverages Microsoft Bot Framework and Microsoft Cognitive Services, a set of tools that organizations can use to add intelligent and conversational features to their applications. Sabre will initially test the chatbot with two travel agencies and the travelers they serve.

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