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81. Kuala Lumpur Int. Airport Trials Single Token Journey Technology
The single token journey concept utilises facial recognition technology providing passengers with one single identification verification that will take them through all the airport touchpoints, from check-in to the boarding gate. It is part of an initiative that aims to transform KLIA into a smart airport through the use of big data analytics (BDA).
82. Delta Invites Active Military Members to Board Early
Supporting active military and veterans is key to Delta's business strategy and community engagement efforts. That's why, effective immediately, the airline is enhancing its boarding process to honor all uniformed and non-uniformed active military personnel.
83. Passengers at GRU Airport in São Paulo Want Mobile Services
A global survey has shown that the passengers at GRU Airport in São Paulo have a strong desire to use their mobile phone for check-in, boarding and throughout their journey. The survey by air transport IT provider SITA indicates that as smartphone penetration increases passengers will expect these services from airlines and airports.
84. Cebu Pacific Begins COVID19 Test Before Boarding Trial in Philippines
Cebu Pacific has partnered with the local government of General Santos, and the Philippine Airport Diagnostic Laboratory (PADL), to offer passengers a free COVID19 test before their flight. Published by TravelNewsAsia.com on 4 December 2020.
85. Changi Airport Unveils More Details of its New T4
Besides delivering the premium airport experience that Changi Airport is renowned for, T4 will also see, for the first time at Changi, the extensive roll-out of a suite of fast and seamless travel (FAST) initiatives. These self-service and automated options will be offered at check-in, bag drop, immigration clearance and departure-gate boarding. As self-service kiosks will be avail
86. Lufthansa Earns IATA’s Fast Travel Award
Lufthansa has received IATA’s Fast Travel Award for its innovative, flexible solutions to simplify and speed up the passenger experience. The main aim of the Fast Travel initiative is to make the passenger’s transition through the airport as smooth as possible and to reduce waiting times, for example during check-in, baggage drop-off or boarding.
87. Cyprus’ Cobalt Air Launches Loyalty Card
Cobalt Air, Cyprus’ largest airline, has launched the Cobalt Elements loyalty card. The card offers a suite of seat upgrades, fare discounts, priority check-in/boarding, increased baggage allowance and other incentives to frequent flyer members across Cobalt’s 21-strong European and Middle East route network.
88. Airline Passengers Want More Control
Airline passengers want more control of their journey and are looking for more self-service and mobile-based offerings to reduce stress during travel according to the 2012 SITA/Air Transport World Passenger Self-Service Survey released this week. It reports that 70% of passengers now carry smartphones, which is fueling the demand for services such as self-boarding and flight inform

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