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73. SITA’s Smart Path Technology Uses Biometrics to Enhance Travel Experience
SITA has unveiled Smart Path, new technology that allows passengers to move through the airport and board the aircraft simply by presenting themselves for a biometric check. Once verified there is no need for the passenger to present a boarding pass, a passport or travel documents again.
74. SITA Enhances Travel Experience at Istanbul Airport
SITA has unveiled the results of its biometric-enabled Proof of Concept (PoC), designed to support a low-touch passenger experience and optimize passenger processing at Istanbul Airport (iGA). The six-month trial showed a 30% reduction in boarding times and increased satisfaction of participating passengers and airlines, as well as reducing risks associated with COVID19 thanks to t
75. Hawaiian Airlines Enhances Operations @ Kahului Airport
Customers of Hawaiian Airlines should be finding it easier to locate flights and make mainland and neighbor island connections at Maui’s Kahului Airport thanks to the airline’s larger and more centralized footprint of boarding gates.
76. United Airlines Adds Tools to App
United Airlines has upgraded its mobile app so that customers can now change and cancel flights in the app, add their MileagePlus and United Club cards to the Apple Wallet and access other helpful travel tools. The airline also recently updated the app to allow customers to access boarding passes for 19 other carriers through its mobile app.
77. Emirates launches Dubai Metro Check-In Service
Emirates launches Check-In Service @ Selected Dubai Metro Stations. Passengers flying on Emirates can now get their boarding pass and travel directly to Emirates Terminal 3 on the metro at Terminal 3 station, using the Self-service, Check-in Kiosks located at Mall of the Emirates, Burj Khalifa / Dubai Mall and Financial Centre metro stations on the Red line.
78. Passengers @ Beijing Airport Want More Self-Service
The 2012 SITA / Air Transport World Passenger Self-Service Survey shows a strong interest among passengers at Beijing International Airport to use more mobile self-services. Over 90% want to search for flights and receive flight updates and boarding passes on their mobile phones. Some 71% of passengers surveyed in Beijing were carrying a smartphone, allowing them easy access to suc
79. Rockwell Collins Integrates Facial Recognition into Self-Bag Drop Solution
Rockwell Collins has integrated facial recognition into its self-bag drop solution, expanding its biometric identity offerings. With the Rockwell Collins solution, the passenger’s face is captured by a biometric camera and linked to his or her passport and boarding pass. Once complete, passengers can place their bag onto the belt to be weighed before it is automatically accepted by
80. Korean Air launches Web Check-In Service
Korean Air launches Web Check-In Service. Korean Air is now offering travelers a more convenient start to their journey with web check-in available through its global website. From seat assignment to getting a boarding pass, the entire check-in process has gone online.

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