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25. Frankfurt Airport Passengers Highest Users of Self-Service Bag Drop
According to the 2012 SITA/Air Transport World Passenger Self-Service Survey, passengers using Frankfurt Airport are very keen on using self-service. Frankfurt leads the way with the use of self-bag-drops, for example, as well as self-service check-in. However, because Frankfurt is so advanced in its use of kiosks and web check-in, interest in the use of mobile phone functionality
26. Geneva Airport Puts Leo the Robot to Work
Passengers arriving at Geneva Airport in the past few days have received help with their bag drop from Leo, an innovative baggage robot developed by air transport IT provider SITA, which is being trialed outside the airport’s Terminal 1. Leo is a fully autonomous, self-propelling baggage robot that has the capacity to check-in, print bag tags and transport up to two suitcases with
27. British Airways Partners AirPortr to Enhance Travel Experience from London Heathrow
British Airways has teamed up with AirPortr to open new fast bag drop locations for customers to use at London Heathrow. With the first drop-off point planned at the Heathrow Express train platforms, customers will be able to drop-off their luggage before travelling bag-free straight through to security. AirPortr’s team seal, secure, and check in bags for customers’ flights, before
28. Virgin Australia First to Use New Check-In Tech from SITA
SITA has launched new passenger services in collaboration Virgin Australia. The check-in services have been launched at the new domestic terminal at Perth Airport and include the world’s first single hardware common-use hybrid desks that can quickly switch from self-service bag drop mode to full-service traditional counters.
29. Gold Coast Airport Extends Partnership with SITA to 2024
Gold Coast Airport has extended its partnership with global IT provider SITA for passenger and baggage technology until 2024. Gold Coast Airport uses SITA AirportConnect Open, the common-use platform, together with self-service bag drop and check-in kiosks.
30. Passengers in India Demand More Self-Service Tech at Airports
According to the 2017 SITA Passenger IT Trends Survey, the use of technology among Indian airline passengers remains high at check-in (87%) and booking (52%) and this year has seen tremendous growth in usage at other points in the journey as well. The research shows that while adoption remains low, self-bag drop usage climbed to 21% from 12% in 2016.
31. True End-to-End Self-Service Unveiled by SITA and BCS
True End-to-End Self-Service Unveiled by SITA and BCS. With the SITA/BCS service passengers can check in at a kiosk where bag tags are also printed for self tagging. Then they simply proceed to a self-service bag drop area where the BCS BAGgate automatically scans the bag tag and reconciles the boarding pass, and then the bag is weighed, measured and dispatched for the flight witho
32. Air New Zealand enhances Domestic Travel Experience
Air New Zealand enhances Domestic Travel Experience. On Monday, at Auckland Domestic Airport, Air New Zealand unveiled its new state-of-the-art check in and boarding experience, introducing a new layout and design, new kiosks that enable customers to print their own bag tags, a direct to conveyor belt bag drop zone to eliminate queues, new gate scanners for straight to gate check i

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